Last Updated: January 15, 2024

Privacy Policy

Your privacy is fundamental to our business. We are committed to protecting your personal information and being transparent about our data practices.

Our Privacy Principles

These principles guide how we handle your information and ensure your privacy rights are protected.

Data Protection

We implement robust security measures to protect your personal and business information

Transparency

Clear communication about how we collect, use, and protect your data

Security First

Advanced encryption and security protocols safeguard all information

User Control

You have full control over your data with options to access, modify, or delete

Introduction

IMPEX Engineering Corporation ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our automated key management systems.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • • Name, email address, and phone number
  • • Company name and job title
  • • Mailing address and billing information
  • • Communication preferences

Technical Information

When you use our AKG systems or visit our website, we may collect:

  • • Device information and IP addresses
  • • Browser type and version
  • • Usage patterns and preferences
  • • System performance data

AKG System Data

Our key management systems collect operational data including:

  • • User access logs and timestamps
  • • Key dispensing and return records
  • • System status and diagnostic information
  • • Security incident reports

How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • • Providing and maintaining our services
  • • Processing orders and managing accounts
  • • Improving our products and services
  • • Providing customer support and technical assistance
  • • Ensuring system security and preventing fraud
  • • Complying with legal obligations
  • • Sending important updates and communications

Data Protection & Security

We implement comprehensive security measures to protect your information:

  • • End-to-end encryption for all data transmission
  • • Secure data storage with restricted access
  • • Regular security audits and updates
  • • Employee training on data protection practices
  • • Compliance with international security standards

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • • With your explicit consent
  • • To comply with legal requirements
  • • To protect our rights and property
  • • With trusted service providers under strict confidentiality agreements
  • • In connection with a business transfer or merger

Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request copies of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain processing of your information
  • Restriction: Request restriction of processing

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how you use our services
  • Functional Cookies: Enable enhanced features and personalization
  • Marketing Cookies: Used for targeted advertising (with your consent)

You can manage your cookie preferences through your browser settings.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Our AKG systems can store up to 200,000 transaction events, which are retained according to your organization's data retention policies.

International Data Transfers

As a global company, we may transfer your information to countries outside of your residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Data Protection Officer
Email: privacy@impexdelhi.com
Phone: +91 93183 68199

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.